Technical Support Essentials: Advice You Can Use to Succeed in Technical Support
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Our team members bring deep Vlocity and Salesforce product knowledge to your delivery teams.
We provide industry and CRM best practices, within proven project management methodologies. We offer a library of tools and processes to accelerate your solution deployment. Need Solution Architects? Contact Us. Vlocity University. Learn from the Best We offer a wide range of means for you and your system integrator partners to learn about the features and functionality of the Vlocity software - and how to maximize its potential. Curriculum A wide variety of online and instructor-led training courses is available. Our training curricula have been tailored for specific job roles and industries.
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Success Management. Enabling Customer Success We believe in staying with you for the long run. Key Features Ongoing proactive assistance with your Vlocity solution to protect and maximize your return on investment. Promoting awareness of new and upcoming features, functionality and technologies within the Vlocity products. Strategic advice on how to accelerate adoption and leverage value. Want to Succeed? Customer Support Sometimes you need a helping hand. Key Features Knowledge Center with extensive product documentation and support resources.
Discussion groups to share tips and recommendations and build communities of experts across the ecosystem. Technical support for product issues - delivered online, via email and via phone. Supplemental Reading for CPUs 10m. Supplemental Reading for CPU architecture 10m. Supplemental Reading for Data Storage 10m. Supplemental Readings for Batteries and Charging Systems 10m.
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How to Set Up Your Customer Support Department from Scratch
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Technical Support Essentials
Recipe for Computing 3m. Phelan Navy 1m. Managing Software 3m. Installing, Updating, and Removing Software on Windows 2m. Installing, Updating, and Removing Software on Linux 1m. Software Automation 1m. Supplemental Reading for Software Versioning 10m. Introduction to Software 30m. Interacting with Software 30m. Ask Questions! Isolating the Problem 3m. Follow the Cookie Crumbs 3m. Start with the Quickest Step First 2m. Troubleshooting Pitfalls to Avoid 1m. Amir Attributes 1m.
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How to Set Up Your Customer Support Department from Scratch
About Google The IT Support Professional Certificate program is part of Grow with Google, an initiative that draws on Google's year history of building products, platforms, and services that help people and businesses grow. This five-course certificate, developed by Google, includes innovative curriculum designed to prepare you for an entry-level role in IT support. A job in IT can mean in-person or remote help desk work in a small business or at a global company like Google.
The program is part of Grow with Google, a Google initiative to help create economic opportunities for all Americans. Check out this video to learn more. Through a mix of video lectures, quizzes, and hand-on labs and widgets, the program will introduce you to troubleshooting and customer service, networking, operating systems, system administration and security. By dedicating about five hours a week, you can complete the certificate in under six months. You can skip through content that you might already know and speed ahead to the graded assessments.
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