Technical Support Essentials: Advice You Can Use to Succeed in Technical Support

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Our team members bring deep Vlocity and Salesforce product knowledge to your delivery teams.

We provide industry and CRM best practices, within proven project management methodologies. We offer a library of tools and processes to accelerate your solution deployment. Need Solution Architects? Contact Us. Vlocity University. Learn from the Best We offer a wide range of means for you and your system integrator partners to learn about the features and functionality of the Vlocity software - and how to maximize its potential. Curriculum A wide variety of online and instructor-led training courses is available. Our training curricula have been tailored for specific job roles and industries.

Offerings are aligned with the Salesforce paradigm training , allowing the ability to build skills and expertise over time. Vlocity University certifications provide formal recognition of skill level achievements. Ready to Learn! Events Contact Us Certification Program.

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Success Management. Enabling Customer Success We believe in staying with you for the long run. Key Features Ongoing proactive assistance with your Vlocity solution to protect and maximize your return on investment. Promoting awareness of new and upcoming features, functionality and technologies within the Vlocity products. Strategic advice on how to accelerate adoption and leverage value. Want to Succeed? Customer Support Sometimes you need a helping hand. Key Features Knowledge Center with extensive product documentation and support resources.

Discussion groups to share tips and recommendations and build communities of experts across the ecosystem. Technical support for product issues - delivered online, via email and via phone. Supplemental Reading for CPUs 10m. Supplemental Reading for CPU architecture 10m. Supplemental Reading for Data Storage 10m. Supplemental Readings for Batteries and Charging Systems 10m.

How to Handle Tech Support Calls - Beginner Tips

Supplemental Reading for Projectors 10m. The Modern Computer 30m. Components 30m. Starting It Up 30m. Reading 1 reading. Quiz 1 practice exercise. Assemble a Computer 30m. Video 21 videos. Remote Connection and SSH 5m. Remote Connections on Windows 4m. Components of an Operating System 6m. Files and File Systems 3m. Process Management 2m. Memory Management 2m. Interacting with the OS: User Space 3m. Logs 2m. The Boot Process 2m. Mobile Operating Systems 1m. Choosing an Operating System 3m. Virtual Machines 2m. Installing Windows 5m. Installing Linux 6m. What is Chrome OS? Installing Mac OS X 3m.

Introduction to Qwiklabs 1m. Reading 5 readings.


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Supplemental Reading for Chrome OS 10m. Supplemental Reading for Choosing an OS 10m. Supplemental Reading for Ubuntu 10m. Instructions for Accessing Linux and Windows Qwiklabs 10m. What is an Operating System? Installing an Operating System 30m. Accessing Qwiklabs 30m. Video 13 videos. Module Introduction 3m. Basics of Networking 7m.


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  5. Networking Hardware 3m. Language of the Internet 2m. The Web 3m. Victor First Job 1m.

    How to Set Up Your Customer Support Department from Scratch

    History of the Internet 4m. Limitations of the Internet 3m. Impact 3m. Internet of Things 1m. Gian What he does in Android Security 1m. Privacy and Security 3m. Heather Adkins Keeping Hackers Out 2m. Supplemental Reading for Internet of Things 10m. Quiz 2 practice exercises. Limitations of the Internet 30m. Networking 30m. Show More. Video 10 videos. What is Software? Types of Software 3m. Revisiting Abstraction 1m.

    Technical Support Essentials

    Recipe for Computing 3m. Phelan Navy 1m. Managing Software 3m. Installing, Updating, and Removing Software on Windows 2m. Installing, Updating, and Removing Software on Linux 1m. Software Automation 1m. Supplemental Reading for Software Versioning 10m. Introduction to Software 30m. Interacting with Software 30m. Ask Questions! Isolating the Problem 3m. Follow the Cookie Crumbs 3m. Start with the Quickest Step First 2m. Troubleshooting Pitfalls to Avoid 1m. Amir Attributes 1m.

    Intro to Soft Skills 8m. Anatomy of an Interaction 7m. How to Deal with Difficult Situations 10m. Ticketing Systems and Documenting Your Work 2m. Process Documentation 1m. Documenting in Ticketing Systems 1m. Course Wrap Up 2m. Sabrina No Degree 1m. Quiz 4 practice exercises. Troubleshooting Best Practices 30m. Ungraded Plugin: Customer Service. Customer Service 30m. Writing Effective Documentation 30m.

    How to Set Up Your Customer Support Department from Scratch

    About Google The IT Support Professional Certificate program is part of Grow with Google, an initiative that draws on Google's year history of building products, platforms, and services that help people and businesses grow. This five-course certificate, developed by Google, includes innovative curriculum designed to prepare you for an entry-level role in IT support. A job in IT can mean in-person or remote help desk work in a small business or at a global company like Google.

    Enterprise-level support

    The program is part of Grow with Google, a Google initiative to help create economic opportunities for all Americans. Check out this video to learn more. Through a mix of video lectures, quizzes, and hand-on labs and widgets, the program will introduce you to troubleshooting and customer service, networking, operating systems, system administration and security. By dedicating about five hours a week, you can complete the certificate in under six months. You can skip through content that you might already know and speed ahead to the graded assessments.

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